Last updated: July 1, 2026
Every IBPH shirt is made to order and customized specifically for you — your LOCAL, your area code, your city. Because of this, our returns policy is necessarily limited. Please read it carefully before purchasing.
Made to Order — What This Means For Returns
When you order an IBPH Local Tee or Local Hoodie, your shirt is custom-printed with your selected LOCAL number and city. It cannot be restocked or resold to another customer. For this reason, we do not accept returns or exchanges for the following reasons:
- Change of mind
- Incorrect area code or city selected at checkout — please review your selection carefully before placing your order
- Sizing issues — please refer to our size guide on the product page before ordering
- General dissatisfaction with the design
What We Will Fix
We stand behind the quality of every shirt we ship. If your order arrives with any of the following issues, we will replace it at no cost to you:
- Printing defect: Faded, cracked, misaligned, or missing print upon arrival
- Wrong item shipped: Wrong size, wrong style, or incorrect LOCAL printed on your shirt
- Damaged in transit: Item arrives visibly damaged due to shipping
- Manufacturing defect: Seam failure, hole, or fabric defect present upon arrival
To report a defective or incorrect item, email us at contact@ibph.net within 14 days of delivery. Include your order number, a description of the issue, and a clear photo showing the defect or error. We will respond within 2 business days with a resolution.
Replacement Process
Approved replacements will be produced and shipped at no charge to you via UPS standard service. We do not issue refunds for defective items — we replace them. If for any reason a replacement cannot be produced, we will issue a full refund to your original payment method.
Order Cancellations
Because production begins promptly after your order is placed, cancellations are only accepted within 2 hours of the original order time. To request a cancellation, email contact@ibph.net immediately with your order number in the subject line. We cannot guarantee cancellation requests received after 2 hours will be honored.
Sizing
Please refer to the size guide on each product page before ordering. Our tees and hoodies are true to size. If you are between sizes, we recommend sizing up. We cannot accept returns or issue refunds for sizing errors.
Lost or Stolen Packages
Once your package is marked as delivered by UPS, we are not responsible for lost or stolen packages. For packages lost in transit (never delivered), contact us and we will work with UPS to locate or replace your order.
Contact Us
Questions about your order or this policy? Contact us at contact@ibph.net — we typically respond within 1-2 business days.